Customer Success Membership

Hit the Gas on Your Outcomes

Get access to data-driven insights.

Validate every move you make.

Connect with other customer success executives.

Nail your customer success strategy!

Empower your business by optimizing performance and maximizing profits with a Customer Success membership with TSIA!

Become a Member

It’s Not Just WHAT You Know, It’s WHO You Know

Connect with a community of customer success leaders that promotes knowledge sharing to solve common challenges. Our customer success community ranges from growing companies to some of the world’s largest enterprise companies that include:

BD Sciences Logo
cisco logo
cisco logo
cisco logo
cisco logo
laptop with graphics displayed on its screen

Every Move You Make, We Validate with Data!

TSIA is a for-profit industry association doing deep research in global technology services since 1999. We hold the largest vault of board-ready, contextualized data in the tech industry. We empower today’s customer success leaders with the facts they need to make informed business decisions and solve critical issues.

Become a Member

Membership Perks

Everything You Need to Get Ahead

magnifying glass icon

Benchmarking with Executive Review

Get a thorough assessment of your business performance to identify areas for improvement and compare you against your peers and the customer success industry. This review includes a session with our customer success researchers who will help you interpret the data and findings and develop a plan to implement the results.

blocks icon

Advisory Blocks

Participate in a chosen workshop where your team will receive personalized advisory to solve critical business challenges, accelerate organizational capabilities, successfully transform business models, and optimize business performance.

community icon

Community Events

For best-practice sharing, engage with TSIA’s elite executive community through the member-to-member inquiry service, conferences (held twice annually), and TSIA Summits (both regional and virtual).

handshake icon

Dedicated Service

Your dedicated member success manager ensures you receive the most value from your membership by connecting TSIA research and expertise to your specific needs, facilitating member-to-member conversations, and proactively guiding you through your membership journey.

lock icon

Member-Only Studies

Get access to key practices, reported on and delivered by the industry’s leading research executives.

document with a question mark icon

Member Inquiry

Submit your questions to our research executives and promptly receive comprehensive research with personalized guidance.

TSIA Exchange logo

TSIA Exchange is a community for product, sales, and services teams to navigate business challenges together.

Member Resource Center

Unlock our vault of data, research assets, webinars, and proven frameworks in the technology services industry.

Sign Me Up!

Real Data. Real Outcomes.

Membership Outcomes

Don’t Take It From Us, Hear From Our Members

Are you new to TSIA or want to expand your existing membership?

Schedule a call to discuss how we can help.

First Name:

Last Name:

Business Email:

Phone Number:

Job Title:

Company Name:


By supplying my contact information, I authorize TSIA to contact me via email, phone, and postal mail about its products and services. Learn more or opt out.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Thank you for your interest in TSIA!

We have received your submission and will be in touch.


tsia logo

© 2023 Technology & Services Industry Association (TSIA). All rights reserved worldwide.