Get access to data-driven insights.
Validate every move you make.
Connect with other customer success executives.
Nail your customer success strategy!
Empower your business by optimizing performance and maximizing profits with a Customer Success membership with TSIA!
Connect with a community of customer success leaders that promotes knowledge sharing to solve common challenges. Our customer success community ranges from growing companies to some of the world’s largest enterprise companies that include:
TSIA is a for-profit industry association doing deep research in global technology services since 1999. We hold the largest vault of board-ready, contextualized data in the tech industry. We empower today’s customer success leaders with the facts they need to make informed business decisions and solve critical issues.
Get a thorough assessment of your business performance to identify areas for improvement and compare you against your peers and the customer success industry. This review includes a session with our customer success researchers who will help you interpret the data and findings and develop a plan to implement the results.
Participate in a chosen workshop where your team will receive personalized advisory to solve critical business challenges, accelerate organizational capabilities, successfully transform business models, and optimize business performance.
For best-practice sharing, engage with TSIA’s elite executive community through the member-to-member inquiry service, conferences (held twice annually), and TSIA Summits (both regional and virtual).
Your dedicated member success manager ensures you receive the most value from your membership by connecting TSIA research and expertise to your specific needs, facilitating member-to-member conversations, and proactively guiding you through your membership journey.
Get access to key practices, reported on and delivered by the industry’s leading research executives.
Submit your questions to our research executives and promptly receive comprehensive research with personalized guidance.
TSIA ROI Case Study
The Customer Success organization within this Industrial Internet of Things Company analyzed their customer journey and identified gaps around customer adoption and outcomes. The customer backed insights identified an opportunity for coordinated ownership and accountability for managing success across the complete customer journey.
TSIA Recommendations and Resources Used
TSIA MEMBER INQUIRIES AND ADVISORY SERVICES
Leveraged the expertise of TSIA’s VP, Customer Success.
Research via email, phone, and in-person engagements.
TSIA RESEARCH AND BOOKS
Gathered learnings from TSIA’s Customer Success research, Technology-as-a-Service Playbook, and B4B.
TECHNOLOGY & SERVICES WORLD CONFERENCE
Received value through attending sessions and networking with peers.
TSIA BENCHMARK PROGRAM
Completed the Customer Success benchmark to identify areas of improvement.
They created a Customer Success Management Strategy and put a team of customer success managers in place to coordinate account teams across the customer journey, resulting in:
A significant improvement in net health scores from 19% to 76% while increasing account coverage.