TSIA World: Interact • Live at the Marriot in Orlando • May 8-10, 2023

Experience a WORLD Built for You

Get Data-Driven Insights on Customer Success in the Era of Digital Transformation with Forecasts and Predictions of Trends in the Customer Success Industry

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Customer success

thought leadership

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100+ sessions delivering industry-validated data and insights

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New product and

service discovery

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Network and connect with customer success leaders and professionals

Not Magic–Just Informative Data

TSIA World: Interact presents an unmatched professional development conference for customer success professionals. Immerse yourself in tried-and-true methodologies, best practices, and insights, all backed by DATA.


Our customer success industry leaders address common challenges that face the tech industry in the era of digital transformation:

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Evolving critical customer success KPIs, metrics, and health score variables

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Scaling customer success, even in an economic downturn

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Digital customer adoption

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Organizational roles and responsibilities

See Agenda
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Transformation Experienced

Not all learning is created equal—there is learning to simply gain knowledge, and there is learning to get motivated. 


At TSIA World: Interact, you are surrounded by the most talented colleagues in the customer success industry. Amplify your customer success knowledge by attending our information-packed, immersive, in-person or virtual presentations.

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Networking

Connect with a Vibrant Community

TSIA World: Interact is the digital transformation conference for customer success. While our conferences are for all technology professionals, customer success makes up the largest group within our attendees. As a customer success professional at TSIA World: Interact, you’ll connect with like-minded and different points of view with more than 1,000 tech executives!


Our conference structure facilitates networking opportunities, so you can interact with presenters, fellow tech industry professionals, and solution providers in the InteractZone, at our social events, and after hours. Build your resources to help solve problems and create lasting connections with peers, prospects, and customers within our community.

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Out of All the Conferences in the World…

TSIA World is the only event for technology and services professionals that is driven by research and empirical data.

As the creators of LAER and the Fish Model, TSIA thought leaders have a history of being forward thinking. Get a glimpse into the future of the technology industry from exclusive TSIA data and industry experts with a history of accurate predictions.


The truest stories are told with data, and that’s our speciality, whether in a growing economy or a downturn. Our keynotes and breakout sessions are fueled by the latest and greatest data points…which make points. Take a look:

Community

You’ll Be In Good Company

Quotation Mark

I work for one of the largest tech companies in the world, but I always learn something new from my peers when I attend a TSIA conference. It’s where some of the best and brightest of the industry come together to really learn from each other.

Quotation Mark
Mike Flannagan

Mike Flannagan

VP, Customer Experience & Success

Microsoft

Quotation Mark

Enabling our customers to succeed is what drives me and the passion for service is evident across the TSIA community. The TSIA conferences offer great insights into the industry while providing a valuable forum to build relationships

Quotation Mark
Doug Schmitt

Doug Schmitt

President, Global Services,

Dell Technologies

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TSIA World

A Glimpse into Our World

In this fireside chat from TSIA World: Interact 2022, Mari Cross, senior vice president of Global Success and Services at Confluent, and TSIA executive director, Thomas Lah, compare and contrast the role of customer success in two completely different environments: the well-established market leader versus the fast-growing young start-up. Mari discusses how each environment has a specific set of challenges, how CS leaders can navigate a transition from one environment to the other, and core CS capabilities that are relevant regardless of company size.

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