Customer Success Research And Advisory
Customer Success = Your Success
Improve customer adoption
Improve customer experience
Drive additional revenue growth
Reduce Churn
Improve outcome realization
Improve outcome realization
Improve customer adoption
Drive additional revenue growth
Improve customer experience
Reduce churn
Improve outcome realization
Learn how to establish and grow customer success
Empower Decisions
Top Challenges We Solve for Customer Success Executives
With access to the world’s largest library of customer success data, best practices, and industry trends, TSIA is ready to help you create and implement a data-driven customer success strategy, regardless of what stage your organization is in.
How To Get Started With Customer Success
Our research experts have guided many companies, including Fortune 100 companies, to establish their customer success teams and charters from the ground up. We can help with:
- How to establish a customer success organization
- Customer journey mapping
- Best practices for customer success
- Charters of customer success
- Funding customer success
How To Get Started With Customer Success
Our research experts have guided many companies, including Fortune 100 companies, to establish their customer success teams and charters from the ground up. We can help with:
- How to establish a customer success organization
- Customer journey mapping
- Best practices for customer success
- Charters of customer success
- Funding customer success
How To Optimize Your Customer Success Strategy
TSIA helps companies understand:
- Top key performance indicators (KPIs) for customer success
- Monetizing customer success
- Scaling customer success for growth and efficiencies
- Customer success compensation strategies
- Customer success segmentation and engagement strategies
- Tech stack for customer success
TSIA is trusted by customer success executives from:
Data-Driven Customer Success Strategy
When it comes to customer success trends and best practices, TSIA has its finger on the pulse of the industry. With a TSIA Customer Success membership, you will gain access to:
Over 1 million data points and board-ready data insights for technology and services.
Members gain access to our library of research on the latest customer success trends and proven strategies for success—so you can validate every move you make with data.
Customer success advisory from our research experts.
If you are struggling with a question or challenge, TSIA experts have your back. Our members love our thorough breakdowns and quick response time.
Benchmarking, the most effective method for understanding where you are, where your peers are, and where you want to be.
Since 1999, we’ve been studying and benchmarking the technology industry, giving members a comprehensive view of results. Customer Success is the largest research practice at TSIA. Benchmark your organization today to see how you are performing against your peers and the industry.
Research Report
Experience the Magic Data
In this report, we explore top issues facing customer success executives and provide guidance on customer success trends for 2023.
Get insight into:
- Where customer success investments are being made to maximize operational efficiencies and drive revenue
- The top three growing trends in customer success
- Challenges faced by customer success executives in 2022, and where to focus in 2023
- How customer success organizations are transforming
- Best practices to help you navigate turbulent fluctuations in the economy
competitive advantage
Fueled by Data
Data means everything when you use it correctly. At TSIA, that’s what we do.
We are the only for-profit industry association in technology and services. Since 1999, we’ve been studying and benchmarking our member companies, including Fortune 100 organizations, curating the largest vault of industry research in the world.
We facilitate our members’ outcomes through our data, expert advisory, and our elite community.
Monthly Research in Your Inbox
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community
If you’re not a member of TSIA, you’re already late to the party.
But it’s ok to be fashionably late! Eighty percent of the Fortune 100 tech companies trust TSIA to guide them on their path to profitable growth.
The Customer Success Benchmark has comparable, actional, and clear results tailored to our company’s current state and where we want to get to. TSIA’s Customer Success research practice has a lot of great insights for us to put to use right now!
Jeff Todd
Senior Director
Hewlett Packard Enterprise
The TSIA Benchmarking process was such a valuable tool for us to continue to shape our customer success team. The output of this process gave us clear outside views of our current state and prioritized guidance of how we can continue to improve.
Chip VonBurg
Vice President of Customer Success
ABBYY
Want to learn more about membership?
Level Up Your Customer Success Knowledge
TSIA World: INTERACT • Live at the Marriot in Orlando • May 8-10, 2023
The best and brightest in customer success gather at our conferences, which present the latest TSIA findings on customer success trends and research. Participate in a game-changing, data-driven experience that provides the opportunity for professional development and networking for customer success leaders and professionals. The agenda includes:
- Accelerating customer success at scale.
- Opportunities for customer success in the coming year.
- The role of customer success in company profitability and growth.
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